The incidence of cyber threats has soared to an unprecedented level, impeding the growth of public and private organizations. In fact, research and advisory firm Gartner, Inc. noted in a study that 65% of today’s CEOs claimed that their risk management approach is falling behind—in a reality where security breaches are pacing faster daily.

Bearing in mind that the country’s IT-Business Process Management sector is poised for growth with the rapid innovations in digital transformation, Big Data, and artificial intelligence, the Information Technology and Business Process Association (IBPAP) recently organized its 2nd IT-BPM Cyber Security Summit 2017 at the Marriott Grand Ballroom, Pasay City, to raise awareness, promote vigilance and build defenses against data breaches and cyber threats in the bustling contact center industry.

IBPAP invited industry-leading enabler of digital business solutions ePLDT, Inc. and PLDT Enterprise, the business arm of the country’s leading telco and digital services provider, to discuss how the proliferation of cyber threats affects the business resilience of players in the IT-BPM sector.

Nico Alcoseba, Vice President and Head of ePLDT/PLDT’s Disruptive Business Groupand Angel Redoble, ePLDT Group’s Chief Information Security Officer, shared the company’s initiatives in addressing the challenges that come with cyber security and the importance of mitigating threats to ensure business resiliency.

According to Alcoseba, the Experience Age brings with it a host of opportunities for organizations in the IT-BPM sector given that customers are hungry for simple, immediate, personalized and ‘always-on’ product or service. However, these opportunities invite heightened risks that affect the seamless flow of enterprise operations.

“To compete in the Experience Age, companies should understand, manage and mitigate the risks to meet achieve business resiliency,” Alcoseba said. “They have to identify their critical assets, assess its value to the business, understand the vulnerabilities and threats to these assets and prioritize mitigation based on impact. This is how organizations can ensure their business runs smoothly in a the hyperconnected world.”

He continued, “Business resiliency is a process, a mindset and a culture, not a single solution. The way we look at cyber security is that, it’s part of business resilience as it delivers value in the Experience Age. At ePLDT, it is our responsibility to ensure that we have the right business resiliency programs for customers as they grow their business.”

The IT Cyber Security Summit brought together key industry players in the IT-BPM sector to open the discussion on cyber breach incidences and how private and government sectors can partner to prepare for it. During one of the talks, it was revealed that the cost of cybercrime to the global economy was estimated to be more than $500 billion a year. Locally, the Philippines saw high-profile cases that included the US$81 million theft from the central bank of Bangladesh as well as the breaches of consumer data and incidents of ransomware.

With that in mind, Redoble said that “everyone within the organization from the lowest ranking employee up to the management team needs to work together to form a strategic preventive cybersecurity measure that will sustain company growth.”

“Cyberattacks are still growing, but it doesn’t mean that it’s not preventable. Having the right skills and technology may be helpful in forming the whole cybersecurity posture, but continuous education on this matter will go a long way in mitigating it. Everyone who’s involved in growing the business must have the same level of understanding in terms of data protection and breaches,” Redoble said. “The moment you take for granted these cyber security measures, your business will fail. That’s a fact.”

ePLDT, Inc. sets the pace for IT innovation in the Philippines through a digital mindset and a forward­thinking culture, composed of agile, committed and enthusiastic professionals, empowered by seasoned leaders in the telecommunications and IT industry. Its service roster includes Cyber Security, Cloud, Analytics, Data Center and Managed IT Services which are critical to enabling customer success in the Experience Age.

For more details about ePLDT, please visit the website at

Leave a Reply

Your email address will not be published