Emailing and texting have been the new socially approved communication method for a long time now. This new way for sure helped many people send and receive information faster than ever and has been beneficial in the work environment. Emojis are the way we express our emotions about what we are talking about to the people we are texting.
We have all been in a situation when it was easier to use an emoji instead of a whole sentence. Although they are easy to use and there is plenty of emojis to choose from, there are some scenarios in which using them will be inappropriate. Here is how you can decide if you are in the middle of one of those scenarios.
When Someone Tells You Bad News
No matter how trivial the situation might seem to you, if someone is talking to you about something that is upsetting them and making them sad, replying with an emoji is not going to be well received. Instead, try to exhibit compassion and understanding toward the person. The fact that they talked to you means they are seeking comfort and companionship, and this can not be conveyed by the use of emojis.
Sending an Email to Your Manager
Emailing your manager is something that you have to do almost on a daily basis. We understand that you want to sound nice and easy to talk to, so you might think that using an emoji would help. However, the use of emojis in a business email is considered unprofessional. To reach the same outcome you are looking for, you can work on using softer language and friendly verbs.
When Dealing With A Customer
Talking to a customer is as important as talking to your boss. Yet when dealing with customers, starting off as too friendly can send the wrong message. Correspondence between you and your customers is something you should keep strictly professional.
The only exception is when you use professional-looking emojis like the flag of the country the customer is from. Adding their country flag can actually send a positive message to clients, you can click here to see wonderful professional country flags for your reference. A country flag is a significant symbol for any nationality and using it appropriately, especially in these cases, can show customers that you took the time to search for their country flag, and they will appreciate it.
When Talking To A Colleague Of The Opposite Gender
When you talk to someone from the opposite gender who is not close to you, you have to be really careful and respectful. Sending an emoji like a heart or a wink for example can give wrong signals or be interpreted by the receiver negatively. Keeping it professional with people whom we are still getting to know is always the safest way to hold a conversation.
In Conversations With The Elderly
Many of our parents and grandparents are starting to use texting as a means of communication to keep up with the young generation. Some of them are still new, and replying to their words with an emoji does not guarantee that they will understand what you want to say. If you are a member of a WhatsApp group that includes all your family members, refrain from using emojis and use words instead of in your replies. The world of texting and social media is already difficult for the elderly, do not make it more complicated for them by pushing them to learn what all the emojis refer to. We understand that some of the emojis are pretty straightforward, but many are not. They might seem simple for you to get because our generation has been using them for years, but for many older people, they are just getting started.
Emailing and texting have made communication much faster and easier. As is the case with every new invention, there are good aspects and bad ones as well. When it comes to texting, the fact that it is a faster way of sending and receiving information comes with a high price that is the risk of being misunderstood. While having professional conversations, you want that risk to be taken down to the minimum, and using emojis will not help with that. It is better if you keep your conversations friendly and informative when you are communicating something serious or when you are talking to someone who just received a piece of bad news. We have mentioned above some of the situations in which the use of emojis is inappropriate and what to do instead. Keep the emojis for close friends and partners, and if you decide to use an emoji with a client or someone you work with, it should be professional as well as using their country flag.