With a commitment to delivering top-tier customer service, Samsung has continually expanded its range of services to ensure you receive the best care for your Samsung devices whenever you require it.
Bringing Care to Your Doorstep
Samsung has turned this into a reality by investing in customer care channels that bring their services directly to your doorstep. If you own a Samsung Galaxy device and reside in the National Capital Region (NCR), you can take advantage of the door-to-door Pick-up Service. With this service, a dedicated partner will collect your device at a time and address of your choosing. They will then transport it to an authorized service center, where experts will work their magic on your device. Once the repair is complete, your device will be delivered back to you, ensuring a seamless and convenient experience.
Samsung has also introduced the innovative Galaxy TechVan, a first-of-its-kind mobile service center that travels across the nation to provide repair services for Galaxy devices and select home appliances. This cutting-edge solution has already covered cities like Pangasinan in Luzon, Naga City and Bacolod in Visayas, and General Santos City and Davao Province in Mindanao.
A Multitude of Contact Options
For those who prefer to stay at home and interact with Samsung’s customer service representatives, various options are available. You can access their 24/7 Hotline, engage in a Live Chat for mobile devices, or initiate a video call with Visual Support. The latter enables you to visually showcase any problems with your home appliances, facilitating a more effective diagnosis and resolution of the issue. Samsung also offers Remote Service, where a Samsung expert can remotely access your phone or TV to diagnose and assist you in fixing any issues, all from the comfort of your home.
If you’re the independent type and prefer solving problems on your own, Samsung’s Self-Help resources are at your disposal. You can explore quick-fix solutions and FAQs on Samsung.com to troubleshoot your Samsung products. However, if face-to-face interaction is more your style, Samsung has made this process more convenient as well. With the Pre-booking Service, you can secure an appointment at the nearest service center through Smart Q Service. You can either visit Samsung.com or download the app, allowing you to schedule a visit at your convenience.
Inclusivity and Sustainability
Samsung is dedicated to making customer services more inclusive and eco-friendly. They have introduced a Sign Language Support service, enabling you to set up a video conversation with a Samsung Sign Language Expert who can provide live support and assistance with your product, ensuring that all customers have access to the support they need.
To prolong the life of your appliances and reduce waste, Samsung offers services like Proactive Care. This service includes check-ups and cleaning of air conditioning units by Samsung Authorized Service Centers nationwide. It automatically notifies you when it’s time to schedule a check-up and cleaning for your air conditioner, helping you maintain it in optimal condition.
For those concerned about the environment, Samsung’s Eco-Conscious Repair is a game-changer. This innovative repair process focuses on fixing only the affected parts of your Galaxy phone or TV, reducing the cost of replacement parts and minimizing electronic waste while maintaining high service quality standards.
When it’s time to part ways with your Samsung device, Samsung offers responsible options through the Electronic Waste Disposal (EWD) program. Drop boxes for EWD are conveniently placed at various Samsung Authorized Service Center locations nationwide. Simply bring your mobile e-waste, deposit it in the EWD box, and rest assured that Samsung will manage the disposal in an environmentally friendly manner. Additionally, free pick-up of unwanted appliances is available in the NCR.
Be a Samsung Member and Enjoy Exclusive Benefits
Become a Samsung Member to enjoy a plethora of benefits. By joining the Samsung community through the Samsung Members app, you gain access to customer support, insider tips, and exclusive promotions. You can also earn rewards and explore a world of inspiration with curated content tailored just for you.
Owners of Galaxy S Series or Z Series devices are entitled to the Samsung Concierge benefits. This premium service provides a dedicated toll-free hotline with customer partners who are ready to assist with device configuration, diagnostics, and even repairs. You can also secure appointments via this hotline, saving time by bypassing long lines at select Samsung Authorized Service Centers. If you’re concerned about being without your device while it’s being repaired, you can even request a temporary loaner unit, which is also available for certain home appliances while they are being serviced.